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FAQ

 

Products

Is the coat suitable for wearing in the winter?

It depends on the climate you live in. Here in Poland, we wear TWIGA coats with a fleece or hoodie underneath and we feel comfortable in the temperatures up to minus 5 Celsius degrees. If you live in warmer climate the coat should be enough for winter for you. Please remember that it all depends on your personal feeling of cold.

 

Are your clothes suitable to wear with two children at one time?

You can wear the coats and 4 in 1 sweatshirts with two children in wraps or baby carriers, one in front and one in back carry. The coats are equiped with two removable inserts and the sweatshirts – with a zipper in the front and a hole for baby's head in the back.

 

How should I put my baby to the coat/sweatshirt/cover to make sure he/she is safe?

Our clothes and covers are not suitable for babywearing itself. They are just a outerwear you put over you and your baby. You need a wrap or an ergonomic baby carrier to carry your baby.

 

How big can the baby be to fit in the coat/sweatshirt?

Generally speaking, there's no restrictions on how the baby should weigh or how old should be. It is only a matter of your comfort and baby's need to be carried this way. Based on our and other parents' experience we can tell that in most cases our clothes and covers are enough for the whole period of babywearing.

 

Which size should I choose?

To estimate which size will be the best one for you, measure yourself in bust, waist (in the narrowest place), hips (in the widest place), arm (outer side, from the top to the wrist). In the end of every product description there is a size chart – you just need to compare your measurements with the clothes measurements. If you still hesitate, please contact us before you order.

 

Which of your products are suitable for babywearing with a child in the back carry?

While carrying your baby on the back, you can use most of our products: softshell coats, 4 in 1 sweatshirts, fleeces and softshell and cotton fleece covers.

 

Which of your products are suitable to wear during pregnancy?

If you are pregnant, we can recommend you following products: a 3 in 1 hoodie with a detachable pregnancy insert or 4 in 1 sweatshirt with an oversize cut. You can also wear TWIGA coat during pregnancy – you just need to buy a pregnancy insert (sold separately).

 

Is the baby's hood included?

Yes, the coat and the hoodie comes with a detachable hood for a baby.

 

Orders

How long will I wait for my order to be shipped?

Information about shipping time is visible on every product's card. In most cases it is up to 5 working days. If you are short on time, please contact us before you order. Maybe we will be able to make your order ready sooner.

 

Which payment method should I choose if I want my order to be shipped as soon as possible?

The fastest paying methods are: Przelewy24 (online payments) and PayPal. If you choose to pay with a standard bank payment it make take up to 3 days before the money is posted on our account.

 

The product I received doesn't suit me. May I change it for another size?

If it turned out that the coat or sweatshirt does not suit you, you may change it for another. Please contact us to make sure that another size is available. If so, please send the product to us and we will send the new one to you. The shipping cost from you to us is not refundable, you also need to cover another shipping costs.

 

May I return the product I ordered?

(applies only to EU countries) Yes, you have 14 days to do it. Please inform us about it on email and send the product back to us (on your own cost). The money will be returned in the same way you paid.

Other questions

If you didn't see an answer to your question above, do not hesitate to email us on: info@twiga4babywearing.com. We will be happy to help you!

 

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