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Exchange, returns, complaints

Product exchange

If you need to exchange a product (for another size or colour) please contact us on info@twiga4babywearing.com. We will let you know if other sizes and colours are available. If so, please send the product back on the following address:

TWIGA Marta Czajka

Os. Wichrowe Wzgórze 34F/1

61-699 Poznań

Poland

 

Terms of exchange:

You may exchange the product within 14 days from receiving the order.

The product may have any traces of using and should be returned in unchanged state.

The cost of sending the product back is not returned.

You need to cover the costs of another shipping to you.

 

 

Return of the product

Attention! Applies only to UE countries.

If you need to return the product and receive the money back, please let us know on info@twiga4babywearing.com. We will let you know about the further steps. 

Terms of returns:

You may return the product within 14 days from receiving the order.

The product may have any traces of using and should be returned in unchanged state.

The cost of sending the product back is not returned.

Made-to-order products (tailor-made, individual projects) may not be returned.

 

Complaints

If you notice that a product you received is inconsistent with the order or faulty, please email us on info@twiga4babywearing.com. We will inform you about the further steps.

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